Rocksbox accepts Visa, MasterCard, American Express, Diners Club, Discover Card, Apple Pay and PayPal

To unsubscribe from Rocksbox emails you can simply click "Unsubscribe" at the bottom of any email you receive from Rocksbox and follow the prompts.

To unsubscribe from Rocksbox text messages you can simply reply STOP to any text you receive from Rocksbox. If you reply "STOP" future messages will not be sent to you unless you reply "START" in the future.

If you choose to opt-in to receive text messages, notifications will be sent to the phone number associated with your account or provided at the time of purchase.
Text messages will be sent when:

1. Your order is confirmed, shipped and delivered
2. We have new product or designer launches and promotions!
3. Cart reminders

We begin processing your order on the next business day, so it is important that you contact us right away if you need to change or cancel your order. We will do our best to accommodate any requests to change an order, but cannot guarantee that changes will be made.

If you need to request a chance or cancel your order please email us at orders@rocksbox.com​

You can also reach us via text or phone at 877-478-0450 (Monday - Friday, 7am - 4pm PST)

All packages are shipped with USPS or UPS.

Free shipping on orders over $50: USPS Ground Advantage
Standard Shipping: USPS Ground Advantage
Express Shipping: UPS 3 Day Select or USPS Priorty Mail
Next Day Shipping: UPS Next Day Air Service

You will receive an email with the tracking information for your order once it has shipped. If you don't have or didn't receive this email, please reach out to orders@rocksbox.com so we can help you!

We recommend waiting 24 hours to see if it shows up on the next delivery day. If you still haven't received your package, please reach out to orders@rocksbox.com so we can help investigate.

We currently only ship to the United States and its territories.

We accept returns on orders within 30 days of purchase and will issue a full refund once the return has been received and inspected by our team. All items must be returned in their original condition.

For orders placed after October 23, 2024: You can start your shop return by clicking here: Rocksbox Returns. Please have your order number and zip code ready to start your return.

For orders placed before October 23, 2024: To make a return please contact us and include the product you'd like to return, the invoice number, and the shipping address to which the product was shipped. Please email us at orders@rocksbox.com to start your return.

Clearance items are final sale.

Processing time for refunds is approximately five (5) business days from the date we receive your return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.

Unfortunately, we cannot process exchanges at this time, but our team can help you place a new order and arrange for the return of your current order. Pieces purchased can be returned for a full refund within 30 days of the original date of purchase or returned for store credit within 60 of the original date of purchase.

While we inspect each piece of jewelry before it leaves our warehouse, we can't always ensure that travel will treat your pieces kindly. If you receive a damaged piece, please email or text us at (877) 478-0450 immediately.

We are expanding Rocksbox’s availability. By August 30 rental subscriptions will be phased out to make way for the new Rocksbox shopping experience. Rocksbox will be continuing as the jewelry shopping destination you know and love, without the subscription requirement.

Yes! Your favorite jewelry styles are always available to purchase on the Rocksbox shop. We’re adding new styles regularly, with some exciting new collections to come!

July 2024 will be your last monthly charge, on your usual billing date in the month. After your last membership fee is charged, enjoy your rental membership through August 30, 2024. If you cancel your membership before the end of July, please return your set immediately.

Continue enjoying rental sets through 8/30/2024.You will receive another monthly $21 credit on August 1, to shop through August 30. Any products still in your possession on 8/30/24 must either be purchased or returned to Rocksbox prior to 9/15/24.

Yes! Please use any credits you may have by 8/30/24. After that date, you will no longer be able to redeem your credits.

Your account will reactivate on it’s scheduled date in July. Account holds will not be available after July 1, 2024. If you do not wish to reactivate your account and receive a box after this date please cancel your account.

If you purchased or received a Rocksbox Gift Membership that has yet to be redeemed, please contact us at members@rocksbox.com or call us at 1-877-478-0450.

To stay updated on exclusive promotions, new in and early sale access, sign up for our emails or text!

Promo codes should be manually entered at checkout. If the code has been automatically applied, you will see the code already entered in the billing area. If you have any questions, please reach out to us at contact@rocksbox.com.

Yes, promotional discounts can only be redeemed on selected brands and items. Exclusions from our promotions vary so we're unable to provide a list of excluded brands and items here. Please refer to the promotion you wish to use to confirm exclusions.

Clearance items are always excluded from promotions.